If your business runs vehicles, you already know something most drivers never have to think about. The invoice is not the expensive part of a breakdown.
The arithmetic. A landscaping crew whose truck is down for a day does not lose the price of the repair. They lose the day’s jobs, the rescheduling, the crew standing around, and whatever goodwill the rescheduled customers had. That figure is routinely several times the bill.
Which is why we schedule differently for fleet accounts. The work itself is the same work. The difference is in everything around it.
We work to your calendar, not ours. Tell us your quiet day and that is when the vehicle comes in. For most trades that is a specific and predictable day, and it costs us nothing to accommodate if we know in advance.
We order parts before the vehicle arrives. For a known job on a known vehicle there is no reason for a truck to sit in a bay waiting for a delivery. This is directly out of the postal work, where a vehicle waiting on a part was a route not being run.
We keep records across the group. Once you have more than two vehicles it becomes genuinely hard to remember which had what done and when. We track it, so routine items do not get missed and you are not paying twice for something done four months ago.
We inspect for what is developing, not just what is broken. For a personal car, a wearing part is an inconvenience. For a work vehicle it is a roadside failure in the middle of a job, with a customer waiting. Catching it early is worth much more to you than to an average driver, and we look with that in mind.
We are direct about what can wait. You are working to a budget and a schedule. You need to know what is urgent and what can go to next month, stated plainly rather than presented as all equally critical.
And we will collect the vehicle. Within about eight miles of Flat Rock Road, which for a business often means the work happens without anybody losing billable time driving it over and back.
Where this came from. Dallas and Thomas spent years servicing postal delivery vehicles in Franklin, which is about as demanding as fleet work gets. Vehicles that run every day in every condition and cannot be unavailable. Everything above was learned there.
If you run vehicles anywhere around Murfreesboro, Smyrna, La Vergne or the surrounding towns, come and talk to us.
Stones River Auto and Exhaust, 1601 Flat Rock Road, Murfreesboro. Monday through Friday, 8:00 AM to 5:00 PM.
